Find the right tool
Which Amazon Connect tool do I need?
Start from the problem in front of you. Each tool runs entirely in your browser, so you can use it with real logs and exports without uploading customer data.
- You need to know how many agents to staff → Erlang C Calculator
- You're choosing a voice for prompts or a Lex bot → Amazon Polly Voices List
- A call dropped, had one-way audio or the softphone won't connect → CCP Log Parser
- You need to know what happened on a specific contact → CTR Parser
- A contact took the wrong path, or a Lambda or Lex bot failed in a flow → CloudWatch Log Analyzer
- You want to see or review a flow without opening the designer → Contact Flow Visualizer
- You're about to import a flow into another environment → Flow JSON Validator
- Flow exports are full of account-specific ARNs → ARN Parameterizer
- You need a monthly cost estimate or a business case → Pricing Calculator
- Agents work from home or the office and you need to check their setup → Agent Workstation Validator
- Agents use Citrix, WorkSpaces, Omnissa Horizon or RDP → VDI Compatibility Tester
- The network team asks which domains and ports to allow → Allowlist Auditor
- You're planning a go-live and want to avoid hitting limits → Service Quota Planner
- You need to know whether a feature is available in a region → Features by Region
- You're writing text-to-speech prompts → SSML Prompt Builder
- You have recorded prompts to upload → Audio Prompt Converter
A typical troubleshooting order
For a voice-quality complaint, start with the agent: check the CCP log and the workstation. For a routing or prompt complaint, start with the contact: open its CTR, then follow its flow in the CloudWatch logs. Step-by-step articles for common issues are on the Kloudmint blog.